A manager needs to resolve conflicts quickly and effectively in order to maintain productivity and morale. Here are some steps to help:

Understand the nature of the conflict. Determine what exactly led to the misunderstanding. It could be related to deadlines or difficult clients. Understanding the cause will help prevent the conflict from happening again.

Encourage open communication. Let employees solve the problem on their own or talk to them separately. Then involve them in finding a solution together.

Get involved. If employees cannot resolve the conflict on their own, intervene. Make sure everyone understands the consequences of their actions and is willing to take responsibility.

Identify the real problem. Talk to both parties to the conflict to find the real cause of the misunderstanding. By staying calm, you can constructively identify the source of the problem.

Find a solution. Encourage all parties to brainstorm. This can help find unexpected and effective solutions that will satisfy all parties to the conflict.